FAQ's

“Why am I being charged?”

At the time of signing up for your online dating service, you agreed to be billed for a subscription for its services.

Visit the 'membership' page of your online dating service account to pay for a subscription.

Log into your dating service account and visit the 'Membership' page to make membership adjustments such as billing cancellation.

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Stop billing from a mobile phone provider by texting STOP to 89595.

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

As the site is deemed of a sensitive nature by the banks, they may sometimes overly scrutinise transactions and may require your contact in order to authorise payments.

PayAug.com is operated by Augustine Ltd.
3rd Floor, 20 Duke Street, Douglas, Isle of Man IM1 2AY

We at PayAug provide our users with a platform from which they can network and meet other people within the online dating community.

Please specify an email address which you may have used at the time of signing up for online dating and we will check this for you.

Submit a query to our team

PayAug.com